If you experience an emergency or something unexpected happens during your trip, request assistance through our contact channels and we will respond shortly.
Request Assistance
Emergency Assistance Center +1 (786) 257-0040
What steps should I take in case of an emergency?
Stay calm and follow these steps to receive immediate assistance from Asteroid Assistance:
WhatsApp, SMS or phone call – Choose the channel you prefer. Our assistance team is always available.
Contact our assistance center 24/7 – 365.
Contact our 24/7 Assistance Center.
• Immediate telemedicine consultation with a specialist.
• Referral to our medical network of hospitals, clinics, and specialists.
• Dispatch of doctors or nurses to your location if you're unable to move.
We assess your case and guide you.
We evaluate your case and guide you.
If you need in-person care, you’ll be directed to the nearest medical center in our network.
No upfront payments – Asteroid Assistance handles costs directly with the hospital.
Receive Care without complications.
Receive care without complications.
Our team will accompany you throughout the entire process, ensuring you receive proper treatment and the best experience possible.
Follow-up at every step.
Ongoing follow-up at every stage.
We’ve received your request and our assistance team is already working to help you. We’ll be in touch shortly with the best solution for your trip.
Your peace of mind is our priority.